Call Center Software Pricing

Understanding Call Center Software Pricing: Factors to Consider

Call center software is crucial for enhancing customer service and operational efficiency. However, with numerous options available, choosing the right pricing model can be daunting. This article explores essential factors to consider when evaluating call center software pricing.

Factors that Affect Call Center Software Pricing

Here are some of the factors that can affect call center software pricing:

1. Software Type

There are several types of call center software available, including inbound call center software, outbound call center software, and blended call center software. The type of software you choose will affect the pricing model.

2. Number of Agents

Many call center software providers base their pricing on the number of agents using the software. The more agents you have, the more you can expect to pay for the software.

3. Features and Functionality

The features and functionality of the software can also affect the pricing model. Basic call center software may have a lower price point than software with more advanced features, such as call recording, speech analytics, and real-time reporting.

4. Deployment Model

The deployment model of the software can also affect the pricing model. Cloud-based call center software typically has a lower upfront cost than on-premise software, but may have higher ongoing subscription fees.

5. Integration and Customization

If you require integration with other business systems or customization of the software to meet your specific needs, this can also affect the pricing model.

Pricing Models for Call Center Software

Here are some common pricing models for call center software:

1. Per-Agent Pricing

Many call center software providers charge per agent, with a monthly or annual subscription fee. This pricing model typically includes a set number of features and functionality, with additional features available for an additional cost.

2. Per-Minute Pricing

Some call center software providers charge based on usage, with a per-minute pricing model. This pricing model may be beneficial for businesses with varying call volumes and can provide more flexibility in pricing.

3. Custom Pricing

Some call center software providers offer custom pricing based on the specific needs of the business. This pricing model may be beneficial for businesses with unique requirements or integration needs.


When it comes to call center software pricing, there are several factors to consider, including software type, number of agents, features and functionality, deployment model, and integration and customization needs. Understanding these factors can help you select the right pricing model for your business and ensure that you are getting the most value from your call center software investment.