Cloud Hosted Pbx Systems

Cloud Hosted PBX Systems: The Future of Business Communication

A private branch exchange (PBX) is a telephone system that enables businesses to manage their internal and external phone communications. Traditional PBX systems required significant upfront investment in hardware and software, as well as ongoing maintenance costs. However, with the advent of cloud technology, businesses can now access PBX systems through the cloud. In this article, we will explore the benefits of using cloud hosted PBX systems and the best systems available in the market.

What is a Cloud Hosted PBX System?

A cloud hosted PBX system is a web-based phone system that allows businesses to manage their phone communications through the cloud. The system is hosted on remote servers, which means businesses do not need to purchase and maintain their own hardware or software infrastructure. Cloud hosted PBX systems provide businesses with the same functionality as traditional PBX systems, but with the added benefits of cloud technology.

Benefits of Cloud Hosted PBX Systems

Here are some of the benefits of using cloud hosted PBX systems:

Cost Savings: Cloud hosted PBX systems can help businesses reduce their operating costs by eliminating the need to purchase and maintain their own hardware or software infrastructure.
Scalability: Cloud hosted PBX systems can be scaled up or down depending on the needs of the business. This means businesses can easily add or remove lines, features, and functionality as their needs change over time.
Flexibility: Cloud hosted PBX systems can be accessed from anywhere, at any time, using any device connected to the internet. This can make it easier for businesses to manage their phone communications on-the-go.
Improved Customer Experience: Cloud hosted PBX systems provide businesses with the tools they need to manage phone communications more effectively. This can lead to improved customer satisfaction and loyalty.
Advanced Features: Cloud hosted PBX systems offer a range of advanced features, such as call recording, call queuing, and call routing, that are not available with traditional PBX systems.

Best Cloud Hosted PBX Systems

Here are some of the best cloud hosted PBX systems available in the market:

1. RingCentral

RingCentral is a cloud hosted PBX system that offers a range of features for managing phone communications. It provides features such as call routing, queuing, recording, and monitoring, as well as video conferencing and team messaging. RingCentral is user-friendly and can be integrated with other business software tools, such as CRM and marketing automation software.

2. 8x8

8x8 is a cloud hosted PBX system that offers a range of features for managing phone communications. It provides features such as call routing, queuing, recording, and monitoring, as well as video conferencing and team messaging. 8x8 is highly scalable and can be customized to meet the unique needs of different businesses.

3. Vonage

Vonage is a cloud hosted PBX system that offers a range of features for managing phone communications. It provides features such as call routing, queuing, recording, and monitoring, as well as video conferencing and team messaging. Vonage is highly customizable and can be integrated with other business software tools, such as CRM and marketing automation software.

4. Nextiva

Nextiva is a cloud hosted PBX system that offers a range of features for managing phone communications. It provides features such as call routing, queuing, recording, and monitoring, as well as video conferencing and team messaging. Nextiva is highly scalable and can be customized to meet the unique needs of different businesses. It also offers advanced analytics and reporting tools to help businesses gain insights into their phone communications and make data-driven decisions.

5. Jive

Jive is a cloud hosted PBX system that offers a range of features for managing phone communications. It provides features such as call routing, queuing, recording, and monitoring, as well as video conferencing and team messaging. Jive is highly customizable and can be integrated with other business software tools, such as CRM and marketing automation software. It also offers advanced call analytics and reporting tools to help businesses improve their phone communications.

Conclusion

Cloud hosted PBX systems are the future of business communication. They offer businesses the scalability, flexibility, and advanced features they need to manage their phone communications effectively. By choosing the right cloud hosted PBX system, businesses can improve their customer experience, reduce their operating costs, and unlock new possibilities for growth and innovation.