Facilities Management Kpis The Complete List
Facilities Management Kpis The Complete List
Facilities management KPIs are essential for measuring the performance of facilities management teams and ensuring that they are meeting the needs of their organizations. These KPIs can be used to track a variety of metrics, including space utilization, energy consumption, maintenance costs, and occupant satisfaction. By monitoring these KPIs, facilities managers can identify areas where improvements can be made and make informed decisions about how to allocate resources.
Facilities Management KPIs: The Complete List
In the world of facilities management, KPIs (key performance indicators) are essential for measuring the success of your operations. These metrics help you track your progress, identify areas for improvement, and make informed decisions about your business. In this article, we'll provide you with the complete list of facilities management KPIs, organized into three main categories: financial, operational, and customer satisfaction.
Financial KPIs
Financial KPIs are essential for measuring the financial health of your facilities management business. These metrics include:
- Revenue: This is the total amount of money your business generates from its operations.
- Expenses: This is the total amount of money your business spends on its operations.
- Net profit: This is the difference between your revenue and expenses.
- Return on investment (ROI): This is the amount of money you earn back for every dollar you invest in your business.
- Customer acquisition cost (CAC): This is the amount of money it costs you to acquire a new customer.
- Customer lifetime value (CLTV): This is the amount of money you can expect to earn from a customer over their lifetime.
Operational KPIs
Operational KPIs are essential for measuring the efficiency and effectiveness of your facilities management operations. These metrics include:
- Work order completion time: This is the average amount of time it takes to complete a work order.
- First-time fix rate: This is the percentage of work orders that are fixed correctly the first time.
- Preventive maintenance compliance: This is the percentage of preventive maintenance tasks that are completed on time.
- Energy consumption: This is the amount of energy your facilities consume.
- Water consumption: This is the amount of water your facilities consume.
- Waste production: This is the amount of waste your facilities produce.
Customer Satisfaction KPIs
Customer satisfaction KPIs are essential for measuring the happiness of your customers with your services. These metrics include:
- Customer satisfaction score (CSAT): This is a measure of how satisfied your customers are with your services.
- Net promoter score (NPS): This is a measure of how likely your customers are to recommend your services to others.
- Customer churn rate: This is the percentage of customers who cancel their contracts with you.
- Customer retention rate: This is the percentage of customers who stay with you for a certain period of time.
- Customer lifetime value (CLTV): This is the amount of money you can expect to earn from a customer over their lifetime.
By tracking these KPIs, you can get a clear picture of the health of your facilities management business and make informed decisions about how to improve your operations. Remember, KPIs are not just numbers - they are tools that can help you achieve your business goals.
